Fido Device Protection

Fido Premium Device Protection (For all devices)

$9/$13/$15 per month
 
Accidents happen. That’s why our device protection plans give you peace of mind your standard warranty doesn't.
  • Comprehensive protection: Get peace of mind with plans that cover loss, theft*, accidental damage and more!¹
  • Broken screen repair: With Premium Device Protection, your first screen break repair on us as long as there is not other damage to your device! Find out more below.
  • Convenient repair options: Our device protection plans offer repair options³ that fit your schedule, depending on your location, your device, and your device’s condition.*
  • Speedy replacements: With Premium Device Protection, you can get a replacement as early as the next day!
Device Protection Lite: $9 per month
  • Protection applies to the device in use on the enrolled mobile number at the time of the failure.
  • You must sign up within 45 days of activating or upgrading your device.
  • Repair processing fees are dependent on your device tier. See the list of processing fees.
  • Service requests must be submitted within 60 days of your device’s failure.
  • Repair options include mailing your device in, walk-ins to designated repair shops and mobile technicians that come to you (where available).³
  • Prepaid devices are not eligible.

Premium Device Protection: $13 per month
  • Protection applies to the device in use on the enrolled mobile number at the time of the failure.
  • You must sign up within 45 days of activating or upgrading your device.
  • Repair processing fees are dependent on your device tier. See the list of processing fees.
  • Service requests must be submitted within 60 days of your device’s failure.
  • Get a replacement device as early as the next day (conditions and fees apply).
  • Flexible repair options include mailing your device in, walk-ins to designated repair shops and mobile technicians that come to you (where available).³
  • Replacement devices may be new or refurbished versions of the same model or a comparable one.
  • Except in the case of loss/theft,* you must return your protected device to us once you receive your replacement. If we do not receive it within 30 days, or if you return it with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) of up to $800.00.
  • You may receive up to 2 fulfilled service requests in any rolling 12 month period, beginning on the date of your first fulfilled service request.
  • We will protect the cost to replace the protected device up to a maximum of $2,300.00, inclusive of a $500 limit for protected accessories per service request, depending on the tier of your protected device.
  • Prepaid devices are not eligible.

Premium Device Protection + Value Pack: $15 per month
  • Includes all the benefits of the Device Protection plan, plus the following:
  • Premium Voicemail-to-Text/ iPhone Visual Voicemail (Not compatible with iPhone, BlackBerry or Android Visual Voicemail apps).
  • Unlimited US & international text messages.
  • Preferred US & international calling rates.
  • 35 Voicemail messages (Up to 5 minutes in length per message that can be saved for up to 10 days).
  • 2500 Call Forwarding minutes (Local airtime minutes only. Each additional minute costs 10¢).
  • Unlimited US & international text messages.
  • Call Display Name.
Full program terms and conditions available at fido.ca/servicerequest.
 
*Loss and theft protection is not provided in Québec. MB and SK offer a combined insurance for lost/stolen/damage and service contract plan for extended warranty.
  
¹ Device Protection applies only to the device in use on the enrolled mobile number at time of failure. Applicable fees are determined by device in use on your covered wireless number and may be adjusted to applicable rate if a different device is activated on your wireless number. Failures due to defects in material and workmanship during manufacturer’s warranty period are not protected; service requests during the manufacturer’s warranty period must be submitted through the Fido manufacturer warranty support programs. The Premium Device Protection plan is a month-to-month contract that continues until cancelled by you or Fido. Certain failures not protected, including: indirect damages; misuse or intentional acts; pre-existing failures; cosmetic damages that don’t affect function; damage caused by viruses or unauthorized programming. See full list in program terms and conditions available at fido.ca/servicerequest.

² Replacement devices may be new or refurbished versions of the same or a comparable model, at our discretion.

³ Repair options available only if device is repairable, and depend on device type, location and damage. Available options will be provided at time of service request submission.
 
**The processing fee will be collected from you prior to fulfilling your approved service request.

AppleCare+

price varies
Protect Apple devices from defects and accidental damage. Service provided by Apple. 

AppleCare+ Monthly for iPhones and iPad $10/month
 
Includes:
  • Out-of-warranty/ Accidental Damage
  • One-stop service and support
  • Software support
AppleCare+ for iPad $79 one-time payment
 
Includes:
  • Out-of-warranty/ Accidental Damage
  • One-stop service and support
  • Software support

See full details.