Privacy Policy

 
 

The security and integrity of customers' personal information (“Customer Information”) is important to WOW! mobile boutique. We take every reasonable measure to protect the privacy of our customers while providing a class-leading customer experience.

Working in conjunction with our five leading national wireless carriers, Rogers, TELUS, Fido, Koodo and chatr (the “Carriers”), WOW! mobile boutique’s privacy practices are in accordance with all applicable federal and provincial laws and regulations. In conjunction with our Carriers, we ensure compliance with the Personal Information Protection and Electronic Documents Act and, where applicable, with the privacy rules established by the Canadian Radio-television and Telecommunications Commission.

We collect Customer Information for one or more of the following purposes:

  • To provide a positive customer experience on behalf of our carriers through the facilitation of customer feedback surveys, which allow us to improve processes and procedures based on customer requirements and behaviours;
  • To provide Customer Information to our carriers and service partners for the purposes of delivery, billing and collection of payment for products and services; and
  • To obtain credit information for the purpose of approval or denial of products and/or services.

WOW! mobile boutique does not use or disclose Customer Information for purposes other than those for which it is collected, except with the consent of the individual or as required by law. WOW! mobile boutique retains Customer Information only as long as necessary in order to fulfill those purposes.

WOW! mobile boutique informs customers of the existence, use and disclosure of Customer Information upon request and gives customers access to their personal information. We ensure Customer Information is accurate, complete and up-to-date. Customers can review the accuracy and completeness of the information and request amendments as appropriate.

To provide us feedback or to learn more about our privacy policy or procedures, contact us at:

Mail:
Match Marketing Group
Attention: WOW! mobile boutique
5225 Satellite Drive
Mississauga, ON  L4W5P9

Phone:
1-855-780-8974

Email:
feedback@wowmobile.ca

For privacy information for each of our carriers, please visit their respective websites at the following links:

Rogers (http://www.rogers.com/web/content/Privacy-Policy)
TELUS (http://www.telus.com/en/on/support/privacy-policy?INTCMP=TcomFooter_privacy)
Fido (http://www.fido.ca/web/content/terms/privacy_policy)
Koodo (https://www.koodomobile.com/privacy)
Chatr (https://www.chatrwireless.com/web/content/support_policy)